Top 3 Overlooked Questions You Should Ask When Hiring A Commercial Cleaning Company
Cleaning a commercial or office space can be a time-consuming task and sometimes challenging task, which is why many businesses seek the help of a commercial cleaning company. However, having a clean and well-maintained office or commercial space environment is a necessity for the following two reasons:
Your employees – An office space will eventually gather dust, dirt, and bacteria, and it is your responsibility as an employer that you provide a safe, clean and hygienic working space.
Your customers – The first impression that you give to your prospect clients/customers is the presentation and cleanliness of your office or commercial space. You may receive an unexpected visitor at the last-minute meeting with a client, and it can come across unprofessional if your office is unclean.
The vast majority of businesses (small, medium and large), find that hiring a professional cleaning company is a far better option than doing it yourself. Although it is a beneficial investment to hire a commercial cleaning service, not every company will offer the level of service that you require. So, when it comes to hiring a commercial company, you need to ensure that the cleaning company can actually provide a high level of service, which is why you need to do some research.
In fact, a common mistake that many managers and business owners make is hiring a commercial cleaning company that offers a sub-par service. Additionally, when you’re researching which cleaning company best suits your needs and requirements, don’t fall into the trap of selecting a well-known or high-ranking service on Google as any company can pay to land at the top of an internet search. Although the cleaning industry is one of the biggest services in the U.S, it remains one of the few unregulated industries.
Sadly, a result of this is that are many unprofessional cleaning services that take advantage of commercial businesses. This uncertainty and lack of assurance in the commercial cleaning industry is the reason we have created this blog. We will highlight the common mistakes that managers and business owners make and the three essential factors that you need to check before you hire a new commercial cleaning company.
- What type of cleaning services do they provide?
One of the main reasons for hiring a commercial cleaning service is to ensure that you can focus on your business needs without worrying about the cleanliness and presentation of your office. So having an understanding of what type of cleaning services are provided is something that you need to check before hiring a company. Not all commercial cleaning companies provide the same services, so arranging a consultation is necessary to ensure that both you and the company understand the level of service that you require.
A great tip is making a list of the cleaning service you require, as you discuss your cleaning needs it provides you with an opportunity to assess if the company is reputable and knowledgeable. A genuine professional commercial cleaning provider should be able to provide you with advice, explain the cleaning process and make suggestions that you haven’t considered or forgotten. Although you may feel that consultation is time-consuming, it will prevent issues further down the line, because as we have mentioned, not every cleaning company provides the same level of service. For example, one company may offer a comprehensive service where they’ll clean your office or commercial space top to bottom, whereas another company may clean everything except the windows. Therefore, understanding what your prospect cleaning service provides in their service plan is essential.
- Are products and equipment included?
A common misconception is that a ‘professional’ commercial company will provide the cleaning products and equipment. However, this isn’t the case with all cleaning companies as some may charge an additional cost for cleaning supplies or you are expected to provide the products and equipment. Generally, if you are expected to provide the cleaning equipment, it is a good indication that they are not a reputable company. On the other hand, a reputable professional commercial cleaning provider may charge extra if you require special cleaning products or equipment. We recommend that you double-check that the cleaning products and equipment are included in the price.
- Do they have a good reputation?
As obvious at may seem, checking their online reviews is a good way to identify their level and quality of service. However, some companies have paid for reviews to boost their rankings, so asking for references at the initial inquiry stage is recommended. Identifying their approach and level of professionalism before hiring a cleaning service will ensure that they are a trustworthy and reliable service. Generally, you should select a commercial cleaning company that has a personalized, hands-on approach with their clients. Sometimes using a local, family-owned cleaning service is a much better option than a large company that is more focused on monetary gain. Many people have more issues with bigger cleaning services as they use sub-contractors. If they outsource or use sub-contractors it can be a problem if you are not happy with the service or something has been damaged. In fact, 40% of theft claims are linked to large, well-known cleaning companies. So, opting for a small, local, trustworthy commercial cleaning service is a better option as long as they are fully insured.
The Bottom Line
When it comes to hiring a new commercial cleaning company, you must do your homework.