Cleaning a commercial or office space can be a time-consuming and challenging task, which is why many businesses seek the help of a commercial cleaning company. Having a clean and well-maintained office or commercial space environment is a necessity for both your employees and your customers and clients.
The vast majority of businesses (small, medium and large), find that hiring a professional cleaning company is a far better option than doing it yourself. Although it is a beneficial investment to hire a commercial cleaning service, not every company will offer the level of service that you require. So, when it comes to hiring a commercial company, you need to ensure that the cleaning company can actually provide a high level of service, which is why you need to do some research.
In fact, a common mistake that many managers and business owners make is hiring a commercial cleaning company that offers a sub-par service. Additionally, when you’re researching which cleaning company best suits your needs and requirements, don’t fall into the trap of just selecting the first company that pops up in your Google search. Take some time, do your research, and of course, don’t fall for these 3 traps.
1. The Long Term Contract
Many business owners would assume that signing a long term contract is going to save them some money, but I highly advise against this thinking. Most would associate a long term contract with a sense of security, which allows you to focus on your business needs without worrying about the cleanliness and presentation of your office. But what happens if the service isn’t what you expected, and the company isn’t doing a great job?
Most cleaning companies only offer 12+ month contracts! Once you’re in a long term deal, the quality of service tends to decline because quite frankly, there isn’t much you can do about it. If they know that you’re locked into a contract, why should they go the extra mile?
That’s why you need to look for companies with short-term contract options. If a cleaning company allows you to cancel their services at any time, that shows that they believe in and are committed to the quality of their services. So, be sure that you check the terms and contract length during the initial stages.
2. The Large Company that Sub-Contracts their Work
A common misconception is that the company that you purchase the services from is the same company that that will actually clean your space. However, this usually isn’t the case, especially with the larger national cleaning companies. Let’s look at an example that will enlighten you to what really happens behind the scene. Say that you just signed a contract with one of the big commercial cleaning companies for $2,500 per month. The cleaning company will then turn to all of the smaller, family-owned cleaning business in the area and sell this contract. This is known as sub-contracting. The local companies will all bid on the contract, and the business that can afford to offer the lowest bid usually ends up winning. Say for example that the winning local cleaning company offered to perform the services for $1,900 per month. That means that the company that originally got the business is now pocketing $600 per month, without actually having to do the cleaning.
Now since the local company had to bid the lowest to win the contract, they can’t staff it properly and can’t provide the level of services that you deserve.
Going directly to a local, family-owned cleaning company cuts out the middle man, and is your best bet for getting exceptional services at a fair price.
3. No Direct line of Communication
The final piece of research that you need to find out about your potential cleaning company is regarding the communication process. This is absolutely crucial. When something goes wrong, or a problem arises, who would you rather contact, the owner of the company or the customer service desk? Often times with big companies, there are many levels of communication that you must go through. Usually this requires you to first call a 1-800 number, and speak with an out-sourced customer service representative, who isn’t even in the United States. Hopefully your message then gets passed down to one of the business managers. Now remember, if you hired one of the big commercial cleaning companies then the company that you’re on the phone with isn’t even the same company that is actually cleaning your space! Now the manager will need to relay your voiced concern to the managers and owners of the local business (the ones actually cleaning your space). They will then pass this message along to the workers. At this point, you’ll be lucky if this message was able to be passed along this far, and often times your voiced concerns are left unheard.
When looking for a commercial cleaning company, ask who you are supposed to call if an issue arises. If you can report problems directly to the business owner, you’re probably in good hands.
The Bottom Line
When it comes to hiring a new commercial cleaning company, it is important that you do your homework. Make sure you read the details of the contract, and determine if you really want to be locked into a long term deal. Don’t allow the services that you’re purchasing to be sub-contracted. And most importantly, make sure you have a direct line of communication with someone who is able to solve any issues if they are to arise.